Kuunnella

The Finnish word “kuunnella” has meanings that include “to listen” and “to audition.” In our interactions with others, whether we are seeking to land a new job, market a product, provide content for an audience, or realize some other outcome, it seems so often that the art of communication is essentially a highly nuanced dance between listening and speaking, listening and writing, or all three together. In the spirit of kuunnella in practicing nimbler and yet fulfilling communication, I enjoy helping clients refine their ability to connect with people in ways that are genuine and satisfying.

Principles & Practices

I find great meaningfulness in helping people use their unique gifts to better serve others, not just for career or business goals but for increased personal satisfaction as well. In working with clients, I am guided by the following principles and practices:

Client centered. I completely respect each client’s investment in my services and honor this decision with all of the seriousness that it deserves. Because of this, I strive to deliver exceptional value with each document or service that I provide to help clients achieve their career or business objectives.

Integrity bound. Prior to beginning a project, I outline all aspects of my service approach from start to finish. Once a project is underway, I encourage clients to ask questions at any point in the process to ensure their complete comfort and trust in me. Simply stated, I say what I will do and I do what I say.

Quality focused. My minimum quality standard is that I am not satisfied with any document or service until my clients are completely satisfied. In addition, I strive to go beyond what is minimally expected to delight clients by providing extra value and a superior overall level of quality.

Deadline responsive. I fully understand that pursuing career or business opportunities is inherently time sensitive. Consequently, I make every effort to complete each client project within the time frame originally specified.

Respectful. I greatly value and respect the opinions and wishes of clients, as I understand that sometimes there is risk and vulnerability in sharing career or business goals and experiences with a service provider.

Professional. The information that clients provide to me is held in the strictest confidence. I will never disclose personal information or work-related or other background details with anyone.

 

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